Our warehouse crew are some of the best in the business, and they're laser-focused on ensuring you receive your order as quickly as possible.
Keep reading to find out about our shipping policies, costs, currency conversion, and expected delivery times for International shipping from our warehouse in Melbourne, Australia.
As our team prepares to take a well deserved break over the holiday season, please ensure you have your orders in before the below dates for Logo Embroidery and Personalisation to ensure delivery before Christmas:
Logo Embroidery Cut Off - Friday 8th December 2023
Personalization Cut Off - Wednesday 13th December 2023
International orders are shipped via DHL and shipping costs are calculated by weight and destination. Please refer to the Estimate Shipping & Tax calculator in your shopping bag for an approximate delivery cost to your region.
Customs, duties and fees may be incurred and are not included in the shipping calculation.
Please note we currently do not ship to Russia, Indonesia and Kuwait.
CURRENCY DUTIES & TAXES
All payments made on the Online Store will be charged in US currency and GST is removed.
Cargo Crew charges international duties & tax fees at check out (Delivery Duty Paid, DDP), which means you will not have to pay additional fees when your order arrives. Duties and taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase. These are added to your order total at checkout.
This charge is determined by your local customs authority and includes:
Should you wish to return an item, Cargo Crew does not refund the international duties and taxes paid at the time of checkout.
Cargo Crew does not cover the cost of return postage unless the item is faulty and we do not refund initial shipping charges or taxes & duties for goods returned, other than for faulty items.
If you would like a shipping quote on a bulk order, please add the desired items into your cart and navigate to your Shopping Bag where you will find an 'Estimate Shipping & Tax' calculator. Enter your delivery details and select Estimate to generate the shipping cost. Choose the shipping method and select UPDATE TOTAL for total the cost of your order.
The rate is caluclated based on weight and quantity of our product and can be updated as you add more to your shopping bag.
Please note: Customs, duties and fees may be incurred once the shipment reaches your country and are not included in the shipping calculation.
Please be aware that we try to ship orders when all items are available to dispatch – rather than part shipping your order. This means that if your shopping cart contains a pre-order item, your order will be shipped in full only when the pre-order item becomes available.
Please contact us if you have pre-order items as part of your purchase and would like the available items to be shipped separately.
The COVID-19 crisis is having an impact on the global aviation industry, resulting in significant reductions or complete cancellation of passenger flights in most countries. This among other factors is impacting the charges for DHL and therefore they need to charge additional rates during this time.
DHL Emergency Situation Surcharge
Sending from Cargo Crew Australia to:
US - $0.35 AUD per KG
*Please note: This isn't a Cargo Crew charge, but directly by DHL and will be calculated at checkout and included in your total international shipping cost.
We stock our full range right here onsite at our Cargo Crew HQ warehouse. This means we can be laser-focused on getting your orders out as quick as a flash!
International online orders placed by 12:00pm AEST Monday-Friday are guaranteed to be dispatched the same day.
Please note: Our dispatch promise excludes embroidered items, orders containing pre-order or back-ordered products and festive closure dates.