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Shipping Information

Our warehouse crew are some of the best in the business, and they're laser-focused on ensuring you receive your order as quickly as possible. 

Keep reading to find out about our shipping policies, costs, currency conversion, and expected delivery times for International shipping from our warehouse in Melbourne, Australia. 

We ship internationally with DHL

International orders are shipped via DHL and shipping costs are calculated by weight and destination. Please refer to the Estimate Shipping & Tax calculator in your shopping bag for an approximate delivery cost to your region.

Customs, duties and fees may be incurred and are not included in the shipping calculation.

Please note we currently do not ship to Russia, Indonesia and Kuwait.

International shipping timeframes
  • We aim to process un-branded orders within 1 business day. Refer to our Same Day Order Dispatch promise below for more info.
  • Delivery to you can take between 7-10 business days depending on your region. 
  • You will receive a tracking number via email when your order is shipped from Cargo Crew, so you can follow your order until it arrives at its destination.
  • Please note, bulk orders that require branding will take longer, and delivery times may vary depending on your destination, customs and duties. You will be provided a timeframe with your quote and our team will advise when your order is ready to ship.
  • Our deliveries can often arrive sooner than anticipated. Keep an eye on your tracking!
Customs, duties and taxes

CURRENCY DUTIES & TAXES

All payments made on the Online Store will be charged in US currency and GST is removed.

Cargo Crew charges international duties & tax fees at check out (Delivery Duty Paid, DDP), which means you will not have to pay additional fees when your order arrives. Duties and taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase. These are added to your order total at checkout.

This charge is determined by your local customs authority and includes:

  1. The Sales Tax applied by your country for purchases from Australia; and
  2. Duties charged for processing by your country.

Should you wish to return an item, Cargo Crew does not refund the international duties and taxes paid at the time of checkout.

Cargo Crew does not cover the cost of return postage unless the item is faulty and we do not refund initial shipping charges or taxes & duties for goods returned, other than for faulty items.

Want to estimate your shipping?

If you would like a shipping quote on a bulk order, please add the desired items into your cart and navigate to your Shopping Bag where you will find an 'Estimate Shipping & Tax' calculator. Enter your delivery details and select Estimate to generate the shipping cost. Choose the shipping method and select UPDATE TOTAL for total the cost of your order.

The rate is caluclated based on weight and quantity of our product and can be updated as you add more to your shopping bag. 

Please note: Customs, duties and fees may be incurred once the shipment reaches your country and are not included in the shipping calculation.

Shipping of pre-order items

Please be aware that we try to ship orders when all items are available to dispatch – rather than part shipping your order. This means that if your shopping cart contains a pre-order item, your order will be shipped in full only when the pre-order item becomes available.

Please contact us if you have pre-order items as part of your purchase and would like the available items to be shipped separately.

DHL "Emergency Situation" surcharge (US)

The COVID-19 crisis is having an impact on the global aviation industry, resulting in significant reductions or complete cancellation of passenger flights in most countries. This among other factors is impacting the charges for DHL and therefore they need to charge additional rates during this time.

DHL Emergency Situation Surcharge 

Sending from Cargo Crew Australia to:
US - $0.35 AUD per KG

*Please note: This isn't a Cargo Crew charge, but directly by DHL and will be calculated at checkout and included in your total international shipping cost.

CargoCrew
Same Day Order Dispatch Promise

We stock our full range right here onsite at our Cargo Crew HQ warehouse. This means we can be laser-focused on getting your orders out as quick as a flash!

  • International Online Orders placed by 12:00pm AEST are guaranteed to be dispatched the same day.

Please note: Our dispatch promise excludes embroidered items, orders containing pre-order or back-ordered products and festive closure dates.