PLEASE READ CAREFULLY
Types of Personal Information we collect may include, without limitation, your name, nickname, age, date of birth, email address, gender, company name and size, phone number, company identifier number, transactional data obtained via third-party payment services, geographical information obtained from your device transmissions, and other user-generated content uploaded to and/or stored on our servers. We may also collect non-personal statistical information, such as analytics and cookies data in accordance with our Cookies Policy, IP addresses and the specifications and settings of your devices (such as your preferred language) used to access the Website.
2. Collection of Information
We solicit and collect Personal Information where reasonably necessary for the proper function of our Website and our business. We directly and indirectly collect Personal Information from you, including but not limited to:
(a) When you make or request a returns of an order through our Website;
(b) When you make an enquiry via our contact page, styling service, uniform customisation or corporate services page or by any other means;
(c) Via the use of unique User ‘cookies’, trackers, mobile device IDs or pixel tags;
(d) When details of your transactions are provided to us by third-party payment Website;
(e) When you register an account with us;
(f) When you subscribe to our mailing list;
(g) When you download our catalogue; and
(h) When you enter one of our competitions;
Additionally, we may collect information that has not been directly solicited from you, and is reasonably necessary for the proper function of our Website. Where such unsolicited information falls outside this reasonable necessity, we endeavour to destroy and/or de-identify the information as soon as practicable.
We will retain your information for as long as reasonably necessary for legitimate business or legal purposes as further described in Clauses 3 and 4 below.
3. Use and Disclosure
Any Personal Information collected of the type described above may be used, stored or disclosed by us for the following purposes, including but not limited to:
(a) In the course of the regular operation of the Website and our services (including the services of our Commercial Partners as defined below);
(b) To respond to enquiries, requests, feedback and complaints;
(c) For the development of new services or products;
(d) To better understand customer trends;
(e) To improve your overall user experience of our Website;
(f) To verify your eligibility for the Website;
(g) To enforce or exercise any rights pursuant to our Website terms and conditions, or to protect the rights, property or safety of ourselves or others;
(h) To investigate any user complaints against you or in relation to your use of the Website; and (i) To promote Cargo Crew, including through marketing purposes (see paragraph 5 below for more information), promotions and competitions;
(j) To fulfil an order placed by you or provide you or complete other transactions with you or on your behalf; and
(k) To provide you with our resources (e.g., our product catalogue) that you have requested.
In addition to the above-mentioned purposes, your Personal Information may be used or disclosed for any of the Permitted General Situations outlined in s. 16A of the Privacy Act 1988 (Cth) or international equivalents. We may be compelled by operation of law to disclose any information relating to you, including your identity and contact details.
• (a) Braintree;
• (b) Netsuite;
• (c) Klayvio;
• (d) Google;
• (e) Meta (Facebook and Instagram), Pixel, and Conversaion API;
• (f) Algolia;
• (g) Squidex;
• (h) Commerce Tools;
• (i) Hotjar;
• (j) Wisepops;
• (k) Linktree;
• (l) Tik Tok;and
• (m) Helpscout
Cargo Crew may engage third-party advertisers (including our Commercial Partners) and networks to display advertising on the Website. These companies may use tracking technologies such as cookies or pixel tags to collect information about User interactions. We may share and licence non-personal statistical data (such dates, duration and times of use of the Website) to third party advertising or analytics entities. We may share aggregated personal and non-personal information (unless you provide your consent) with such entities in non-human readable form. We share this type of data to improve our Website, our services and the services of our Commercial Partners. We will not share or licence any such information that identifies you personally, and endeavour to aggregate this data in such a way as will de-identify individual Users.
4. Our Lawful Ground of Processing
Any Personal Information collected may only be processed by us if we have a lawful ground for doing so, including but not limited to:
(a) fulfilling an order you place with us for products and services. We may hold this information for the necessary completion of the contract, for notifying/updating you of the progress of your order and keeping records of the contract in accordance with our legitimate interests;
(b) any enquiry you submit about our products and services (whether through our Website or otherwise). We may hold this information for the purposes of replying to your enquiry, in order to complete any request as a result of the enquiry including entering a contract for product or services and keeping records in accordance with our legitimate interests;
(c) providing you with any of our free resources that you have signed up for. You have given consent to the processing of your information in order to receive the free resources and accordingly we may process this information in order to reply to any of your communications concerning these resources and to keep records in accordance with our legitimate interests;
(d) providing you marketing communication that you have consented to when you submitted your marketing preferences to enable you to partake in promotions, competitions and free give-aways. We may also hold this information to deliver relevant website content or advertisements which we may process in order to study how our customers use our products/services, to develop our business and marketing strategy in accordance with our legitimate interests;
(f) properly administering our Website and growing our business and marketing strategy. We may process data of how you use the Website and online services such as your IP address, login data, browser details, length of visit, time zone settings and devices you use in order to analyse, administer and protect our business and Website. We also use this information to deliver relevant advertisements to you and to understand the effectiveness of our advertising;
(g) compliance with legal obligations that we are subject to and requirements by a government authority; and
(h) obtaining professional advice and insurance.
Cargo Crew does not collect any Sensitive Data including details of your race, ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, health, genetic or biometric data, criminal convictions or offences.
Whilst our Website is not intended for the use of children, we use our best reasonable efforts not to collect personal information from children under the age of 13 without parental consent.
5. Direct Marketing
Your Personal Information may be used to offer you new products and services, notify you of new developments to our existing products and services, or any other commercial communication including letting you know about the goods and services of any of our affiliates and/or Commercial Partners. By continuing to use the Website, you hereby consent to such marketing communications. We may only send you email marketing communications if you have asked us for information about our goods and services or you agreed to receive marketing communications. If you do not wish to receive direct marketing communications from us, you may opt-out at any time by contacting [email protected]. We will always give you an opportunity to opt-out of receiving future marketing communications.
6. Third-Party and Cross-Border Disclosure
7. External Websites
8. Access and Corrections to Your Personal Information
You may, in writing, request that we provide you with items of your Personal Information. You do not need a reason for making such a request, however you may be charged for reasonable expenses that we incur in preparing and sending you a copy of your Personal Information. We reserve the right to refuse access to your Personal Information where the claim would impact the privacy of others, the information is commercially sensitive or the request is frivolous or vexatious. We may take steps to destroy or permanently de-identify information when it is no longer needed for any purpose for which it may be used or disclosed. We may retain and use de-identified information or statistical data collected, including in the event that you cease to use the Website. If you believe the Personal Information collected or used by us or a third party is false or inaccurate, you have a right to have this information corrected. We will endeavour to correct this information within reasonable time, at no expense to you.
9. Your Legal Rights
Cargo Crew would like to make sure you are fully aware of all of your data protection rights. Depending on the state you reside in, your rights may include:
• (a) The right to access – You have the right to request Our Company for copies of your personal data and review personal information we have about you. We may charge you a small fee for this service;
• (b) The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete;
• (c) The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions;
• (d) The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions;
• (e) The right to object to processing – You have the right to object to Our Company’s processing of your personal data, and certain types of uses of your personal information under certain conditions;
• (f) The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions;
• (g) The right to opt-out of sharing your personal information with third parties for some purposes, including sharing that may be defined as a sale under applicable laws;
• The right to make choices about receiving email marketing; and
• The right to tell Cargo Crew which cookies you want to use when you use our Website.
We will use our best reasonable efforts to honour your rights and requests, however, please note the above rights vary depending on where you reside. We may not be able to stop using your personal information upon request if such information is required to fulfil your order, process your payment, comply with a tax, or regulatory requirement.
Additional rights apply to Californian customers of Cargo Crew under the California Civil Code, and California Consumer Privacy Act, which permits customers to make certain ‘opt-out’ requests. Cargo Crew will use its best reasonable efforts to share general statistics on consumer privacy requests we receive with customer’s upon request.
Cargo Crew confirms it does not discriminate against customers who exercise their rights under applicable privacy laws. Please email [email protected] if you wish to exercise any of these rights, we will respond to all such requests within one calendar month.
10. Cookies, Trackers and Analytics
We may use the Facebook Pixel to collect or receive information from our Website and use that information to provide measurement services, targeted advertisements as further described in the Facebook Data Policy located at https://www.facebook.com/about/privacy.
Cargo Crew uses some Google features as outlined below. Google uses data when you use their partners' sites or apps.
Cargo Crew uses Google Ads. Google Ads is an online advertising tool used to promote products and services on Google Search, YouTube and other sites across the web. You can set preferences for how Google advertises to you using the Google Ad Preferences page, including your option to opt-out from such promotions by visiting this link: https://myaccount.google.com/data-and-personalization?pli=1.
Cargo Crew uses Google Analytics which collects statistical, non-identifying information about visitors to the Website through cookies. It transmits website data to Google servers in the United States.
You may opt-out of Google’s cookie use by installing this browser extension: //tools.google.com/dlpage/gaoptout. For more information on Google’s Privacy & Terms, please visit: www.google.com/policies/privacy/partners/.
For more information on safeguarding your data with Google, please visit: https://support.google.com/analytics/answer/6004245.
11. Payment Service
Cargo Crew uses Braintree for its online credit card transactions. If you choose a direct payment via Braintree to complete your purchase, then Braintree stores your credit card data in accordance with the applicable Payment Card Industry Data Security Standard.
For more information about Braintree and online credit card payments, please visit https://www.braintreepayments.com/legal.
Cargo Crew may use Paypal for its online payment transactions. If you choose a direct payment via Paypal to complete your purchase, then Paypal may store your personal and financial information in accordance with the Paypal Privacy Statement. For more information, please visit PayPal.
12. Security of Your Personal Information
We will take reasonable steps to protect your Personal Information from interference, misuse, loss, unauthorised access, modification or unauthorised disclosure. We endeavour to take reasonable steps to see that your Personal Information is protected while stored by us, and de-identified once no longer required.
Although we use best efforts to maintain security of your information, unfortunately no data transmission over the Internet can be guaranteed to be totally secure and you acknowledge that we will not be liable in the event that your personal information is accessed or disclosed due to reasons beyond our control, including but not limited to hacking from a third party.
13. Transfer in Certain Circumstances
14. Do Not Sell my Personal Information
You may request to opt-out of the sale of your personal information. Please email us at [email protected]
15. Questions and Complaints
16. Our Contact Details
+61 3 9411 9850
4 Scholar Drive,
Bundoora Victoria 3083, Australia
For further information on your online privacy rights visit www.privacy.gov.au